What does my ticket status mean?

We have 6 different ticket statuses in the system.

Open = New ticket / Being Processed

Pending = Awaiting your reply (Waiting for user reply)

Pending - Tech Action = Pending action by agent/technician

Pending - 3rd Party = Pending action by 3rd party outside of EDLINK18 control

Resolved = The ticket has been resolved, awaiting confirmation before ticket is closed

Closed = The ticket has been closed / completed