Google Cloud Customer Support Channels

Dear G Suite Customer,

At Google Cloud, we are committed to providing our partners and customers with global, world-class support. Given the ever-changing situation surrounding COVID-19, we wanted to alert you to some potential changes that could affect certain support channels in the coming days.

First, we want to reassure you that we have a thorough business continuity plan, which leverages our global network to ensure support will continue to be provided in the event that the availability of any location is impacted. Our business continuity plan takes many factors into consideration including how we serve customers by location, product and customer segment. We have also tested our continuity plans to ensure business continuity while maintaining security compliance.

If one or more support centers are affected, we may shift or reduce some services temporarily. Any of these changes will be posted on the Google Cloud Support Portal, so please log in for the latest news.

We are committed to providing you with the best support possible during this uncertain time.

Thank you,

Google Cloud Customer Support