DIR Shared Technology Services Program (STS) for EDR

In anticipation of the TEA Cybersecurity Program launch in the 2023-2024 fiscal year, we would like LEAs positioned to be able to receive security services as soon as possible.

Steps to take prior to September 1, 2023

1. Download the DIR Shared Technology Services Program (STS) new customer form.
1. Fill out the form similar to the example below
2. The Service Operations Contact should be the LEA technology contact.
3. The Primary and Backup Finance Contact is required, but the LEA will not be billed for this service.
4. Only check the "Managed Services - Security" box.
5. Email the completed document to dirsharedservices@dir.texas.gov and CC help@edlink18.net.

After submitting the form, someone from DIR will contact you with next steps.

The next steps to onboarding you to the STS Portal will include:

DIR requesting an InterLocal Contract (ILC) from the STS Contracts team with the Managed Security Services (MSS) Terms and Conditions for your review, signature and acceptance per the instructions in the email. This document allows your entity to procure services through DIR from our Service Providers. This will be sent to the contact on page 1 of the New Customer Information Form.
Onboard the Service Contact on the New Customer Information Form to the STS Portal – this portal allows your entity to make requests for services, review proposed services and review any associated costs with those services.
Once DIR has received the signed ILC, but after September 1, 2023, you can put in a request for services.

All onboarding emails and login credentials will come from STS System Message <dirsharedservices@service-now.com>

Steps to take after September 1, 2023

2. Login to the STS portal to request your free procurement of EDR through DIRs contracted Managed Service Providers (MSP), which are Crowdstrike and SentinelOne.
3. Login to the STS portal to request your free cybersecurity assessment.

Additional information can be found at
https://tea.texas.gov/academics/learning-support-and-programs/technology-planning/k-12-cybersecurity-initiative

LEA – Customers receiving services from MSS

ESC – Partners with TEA, DIR, and MSS Vendor to assist LEAs with implementing MSS

services

TEA – Funds the K12 Cybersecurity Program and provide program standardization and

facilitation

DIR – Texas State agency that provides IT services, including assessments, to Texas public

sector organizations. All DIR contracts are competitively procured and comply with all

state purchasing requirements.

MSS Vendor – The vendor contracted with DIR to provide security services to state and

local government organizations; AT&T is the current MSS vendor.

MSI Vendor - The vendor contracted with DIR to provide the tools, processes, and invoicing to

state and local government organizations; Capgemini is the current MSI vendor.